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Owned and operated by Core Rebound, we welcome your questions about our wellness products and your orders.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have any trouble locating your tracking details, send us a message and we will help.
What is your return policy?
We offer 30-Day Returns on our products. If something is not the right fit for your wellness routine, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
We are happy to help with exchanges within our return window. Contact our team with your order number and the product you would like instead, and we will walk you through the process.
How do I choose the right red light therapy panel or sauna for my space?
Each product page includes detailed specifications such as dimensions, coverage area, and power output. If you are unsure which cold plunge, infrared sauna, massage chair, or red light panel fits your needs, our team can offer personalized guidance based on your space and goals.
Do your products come with a warranty?
Our products are sourced from proven, trusted manufacturers and include the manufacturer warranty. Specific warranty details are listed on each product page, and our team can clarify coverage for any item you are considering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment To You
Timely Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
Secure and Private
Your personal information and payment details are protected with industry-standard encryption at every step.
Trusted Quality
Every cold plunge, sauna, panel, and massage chair is sourced from proven, reputable manufacturers.
30-Day Returns
If a product does not meet your expectations, our return process is straightforward and backed by our return policy.
